Help center

Questions, answered.

If your question isn’t here, email us and we’ll add it.

Getting started
How do I create an account?+

Download UFAQ from Google Play, open the app, and tap Sign Up. You’ll need a working email address. Choose a unique username and display name, and you’re ready to go.

Do I need to use my real name?+

No, you can use any display name you like. Your username must be unique across UFAQ.

How old do I have to be?+

13 or older in most countries. 16 or older if you’re in the European Economic Area, the UK, or Switzerland.

Profile
How do I add or change my profile photo?+

Open your Profile, tap your photo, and pick Take Photo, Choose from Gallery, or Remove Photo.

What are tags?+

Tags describe your interests, skills, or what you’re looking for. Pick up to 10 (or 20 with Premium). Tags help Spark Match find good matches and let other people find you in search.

Can I make my account private?+

Yes. Open Settings → Privacy → Private Account. When private, only your followers can see your posts.

Spark Match
What is Spark Match?+

Once a week, Spark Match introduces you to one new person based on shared interests, goals, language, and availability. Use Quick Spark to find someone right now.

Do I have to participate?+

No. You can pause Spark Match in Settings → Notifications → Spark Matches, or disable Quick Spark requests entirely.

Premium
What does Premium give me?+

10 Quick Sparks per day, unlimited messaging, profile views, profile boost, 20 tags, cover photo, premium badge, and +20 score every month, among other things. See the in-app paywall for the full list.

How do I cancel Premium?+

Open Google Play Store → Account → Subscriptions → UFAQ Premium → Cancel.

Account & Privacy
How do I delete my account?+

Go to Settings → Delete Account. There is a 7-day grace period during which you can sign back in to cancel. After that, your account and data are permanently deleted. Full instructions are on our account deletion page.

I forgot my password.+

On the sign-in screen, tap Forgot Password and follow the email link.

I think someone is breaking the rules. What do I do?+

Tap their post or profile and use the Report option. Our team reviews all reports.

Still need help?

Email us at support@ufaqedge.com and we’ll get back to you within two business days.

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