Terms of Service.

1. Acceptance of these Terms

These Terms of Service (“Terms”) form a legally binding agreement between you (“you,” “your,” “user”) and UfaqEdge (“we,” “us,” “our,” “UFAQ”). They govern your access to and use of the UFAQ mobile application, the website at ufaqedge.com, and related online services (collectively, the “Services”).

By creating an account, downloading the App, accessing the Website, or otherwise using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services.

You confirm that you are legally capable of entering into binding contracts. If you are using the Services on behalf of an organization, you confirm you have authority to bind that organization.

2. Eligibility

You may use the Services only if you are at least thirteen (13) years old, or sixteen (16) if you reside in the European Economic Area, the United Kingdom, Switzerland, or any other jurisdiction with a higher minimum age. You must also be capable of forming a binding contract under your local law and not be barred from using the Services under applicable law.

We may refuse service, terminate accounts, or cancel orders at our discretion if we determine these requirements are not met.

3. Your account

3.1 Account creation

To use most features, you must create an account with accurate, current, and complete information, kept up to date.

You are responsible for safeguarding your password and credentials. You agree not to disclose them to any third party and to take sole responsibility for all activities under your account. Notify us immediately at support@ufaqedge.com if you become aware of any breach or unauthorized use.

3.2 Username and identity

Your username must not impersonate another person, infringe trademarks, mislead users, or violate these Terms. We reserve the right to reclaim usernames that we determine are inappropriate. We also reserve a list of usernames for our own use.

3.3 One person per account

Each individual may maintain only one personal account. We may terminate duplicate or fraudulent accounts at our discretion.

4. Your content

4.1 Definition

“Your Content” means any text, photographs, videos, audio recordings, comments, profile information, messages, reports, feedback, or other material that you upload, post, share, transmit, or make available through the Services.

4.2 Ownership

You retain ownership of all intellectual property rights in Your Content. We do not claim ownership.

4.3 License you grant to us

By submitting Your Content, you grant UfaqEdge a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, host, store, reproduce, modify (for technical purposes such as resizing, transcoding, reformatting), create derivative works (for technical purposes), communicate, publish, publicly perform, publicly display, and distribute Your Content solely for the purposes of operating, providing, promoting, and improving the Services, and in accordance with your privacy settings and these Terms.

This license terminates when you delete Your Content or delete your account, except: (a) Content shared with others (messages sent, posts re-shared) may persist; (b) we may retain backup or archival copies for a reasonable period; and (c) we may retain content indefinitely if required by law.

4.4 License you grant to other users

By making Your Content available to other users, you grant them a non-exclusive license to view, interact with, and share it within the Services as functionality permits.

4.5 Representations about Your Content

You represent and warrant that:

• You own Your Content or have all necessary rights, licenses, consents, and permissions
• Your Content does not violate the rights of any third party
• Your Content complies with these Terms, our Community Guidelines, and applicable laws

4.6 Responsibility

You are solely responsible for Your Content. We are not responsible for any loss or damage resulting from Your Content. We do not endorse Your Content or any opinion expressed in it.

5. Acceptable use

5.1 Prohibited content

You may not post, share, transmit, or make available any content that:

• Is illegal, fraudulent, deceptive, defamatory, libelous, obscene, pornographic, sexually explicit, or sexually suggestive
• Sexualizes, exploits, or endangers minors in any way — we have zero tolerance and report such content to law enforcement and child safety organizations
• Promotes, glorifies, or facilitates violence, terrorism, self-harm, suicide, eating disorders, or other dangerous behaviors
• Contains hate speech or attacks people based on race, ethnicity, national origin, religion, disability, age, sexual orientation, gender, gender identity, or other protected characteristic
• Harasses, bullies, threatens, intimidates, or stalks another person
• Infringes any patent, trademark, copyright, trade secret, or other intellectual property right
• Violates the privacy or publicity rights of another person, including sharing intimate images without consent
• Constitutes spam, phishing, or unsolicited commercial communication
• Contains malware, viruses, or harmful code
• Misrepresents your identity or impersonates another person or entity
• Promotes regulated, illegal, or restricted goods/services (firearms, drugs, sex services, counterfeit goods)
• Solicits personal or financial information deceptively
• Promotes gambling activities prohibited in your jurisdiction
• Otherwise violates any applicable law or regulation

5.2 Prohibited conduct

You agree not to:

• Use the Services for unlawful, harmful, or fraudulent purposes
• Violate the rights of any third party
• Attempt to gain unauthorized access to the Services or other accounts
• Interfere with, disrupt, or attempt to disrupt the Services
• Probe, scan, or test vulnerabilities without authorization
• Reverse-engineer, decompile, or disassemble the App
• Use bots, scrapers, or crawlers to access or collect data (except public search engines respecting robots.txt)
• Bypass rate limits, security measures, or geographic restrictions
• Create multiple accounts to evade enforcement or manipulate scoring
• Sell, transfer, or assign your account
• Send spam or engage in coordinated inauthentic behavior
• Engage in unauthorized commercial activity
• Damage, disable, or impair the Services
• Falsely report another user, post, or content

5.3 UFAQ Score and matching integrity

You may not artificially manipulate your score or matching outcomes through:

• Coordinating false positive feedback with other users
• Creating fake accounts to interact with your own
• Selling or trading scores, badges, matches, or feedback
• Using automated scripts

Violations may result in score reset, feature restriction, account suspension, or permanent termination.

5.4 Reporting violations

Report content or conduct that violates these Terms through the in-App reporting features. We review reports and take action where appropriate. We do not guarantee any specific outcome.

6. Intellectual property of UFAQ

The Services — including the App, the Website, logos, trademarks, service marks, user interface, design elements, software, scripts, code, text, images, audio, video, and all content provided by us — are owned by UfaqEdge or our licensors and protected by intellectual property laws.

We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for personal, non-commercial use, subject to these Terms.

You may not:

• Copy, modify, distribute, sell, lease, or sublicense any part of the Services
• Use our trademarks, logos, or branded elements without prior written consent
• Remove proprietary notices
• Use the Services to build a competing product

7. UFAQ Premium subscriptions

7.1 Premium service

We offer a paid Premium subscription that unlocks additional features within the App. Current price and features are described on the in-App paywall.

7.2 Billing through Google Play

Premium subscriptions on Android are processed exclusively through Google Play Billing. By purchasing, you also agree to Google Play’s terms. We do not directly process or store payment card or financial account information.

7.3 Auto-renewal

Premium subscriptions are auto-renewing monthly unless cancelled before the renewal date. You can cancel at any time through Google Play account settings. Cancellation takes effect at the end of the current billing period.

7.4 Free trials and introductory offers

We may offer free trials, introductory pricing, or promotional discounts. Eligibility and terms are determined at our discretion through Google Play’s mechanics. Introductory offers auto-renew at the regular price after the introductory period unless cancelled.

7.5 Refunds

All purchases are subject to Google Play’s refund policy. We do not directly issue refunds; refund requests must be made to Google Play. We may restore Premium access if a refund is reversed or issued in error.

7.6 Changes to Premium

We reserve the right to change the price, features, and structure of Premium. Material changes affecting existing subscriptions will be communicated in advance, with opportunity to cancel before changes take effect.

7.7 Premium benefits and ineligibility

Premium benefits are tied to active paid status. If your subscription expires, is cancelled, refunded, charged back, or revoked, you lose access to Premium features at the end of the paid period.

We may revoke Premium benefits without refund if we determine, in our sole discretion, that you have violated these Terms, our Community Guidelines, or abused the Premium service.

8. Modifications to Services

We may at any time, with or without notice, modify, suspend, or discontinue the Services or any feature, in whole or in part. We will not be liable to you or any third party for any modification, suspension, or discontinuation.

9. Termination

9.1 Termination by you

You may stop using the Services at any time. You may delete your account through in-App Settings or by contacting support@ufaqedge.com. Account deletion is subject to the grace period described in our Account Deletion Policy.

9.2 Termination by us

We may suspend or terminate your account, remove content, or restrict access at our sole discretion if:

• You violate these Terms, our Community Guidelines, or applicable law
• We are required to do so by law or government authority
• The Services are discontinued
• Your use creates risk or legal exposure
• Other reasonable business reasons

9.3 Effect of termination

Upon termination: (a) your right to access the Services ends immediately; (b) we may delete or retain Your Content per our Privacy Policy; (c) unpaid amounts remain payable; (d) provisions that should survive termination (ownership, warranties, indemnification, limitation of liability, dispute resolution, governing law) shall survive.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING.

WE DO NOT WARRANT THAT:

• The Services will meet your requirements
• The Services will be uninterrupted, timely, secure, or error-free
• Any defects will be corrected
• The Services are free of viruses or harmful components
• Information through the Services is accurate, reliable, or complete
• Any match, connection, or interaction (including Spark Match) will result in any particular outcome

YOU USE THE SERVICES AT YOUR OWN RISK.

Some jurisdictions do not allow exclusion of certain warranties. Where we may not disclaim an implied warranty, its scope and duration will be the minimum permitted by law.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL UfaqEdge, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES
• DAMAGES FROM YOUR USE OR INABILITY TO USE THE SERVICES
• DAMAGES FROM CONTENT POSTED BY YOU OR OTHER USERS
• DAMAGES FROM CONDUCT OF OTHER USERS
• DAMAGES FROM SECURITY BREACHES, EXCEPT WHERE ARISING FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100).

Some jurisdictions do not allow exclusion or limitation of liability for incidental or consequential damages, so some limitations may not apply.

NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless UfaqEdge, its affiliates, officers, directors, employees, agents, suppliers, and licensors from claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of or inability to use the Services
• Your violation of these Terms or any law or regulation
• Your violation of any third party’s rights (including IP, privacy, or publicity rights)
• Your Content
• Your interactions with any other user, whether on or off the Services

We reserve the right, at our own expense, to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate.

13. Third-party services

The Services rely on third-party platforms (Google Firebase, Google Play). We are not responsible for the practices, content, accuracy, availability, or policies of those third parties. Your use of those services is governed by their terms.

14. App store notices

The following applies to your use of any App downloaded from a mobile application store:

• These Terms are between you and us only, not with the application store provider
• The store provider has no obligation to furnish maintenance and support
• If the App fails to conform to any applicable warranty, you may notify the store provider, who will refund the purchase price (if any) per its policies. The store provider has no other warranty obligation
• For third-party IP infringement claims, we (not the store provider) are responsible for investigation, defense, settlement, and discharge
• You represent you are not in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and not on any prohibited/restricted parties list
• The store provider and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you

15. Governing law and disputes

15.1 Governing law

These Terms and any dispute arising from them (including non-contractual disputes) shall be governed by the laws of Islamic Republic of Pakistan, without regard to conflict of laws principles.

15.2 Jurisdiction

You and we agree that the courts of Lahore, Pakistan shall have exclusive jurisdiction, except where applicable law gives consumers the right to bring proceedings in their country of residence.

15.3 Mandatory consumer rights preserved

Nothing in this section limits mandatory consumer rights. EU/UK consumers retain the right to bring proceedings in their country of residence and to require local consumer protection law to apply.

15.4 Informal resolution

Before filing a formal claim, contact us at support@ufaqedge.com and attempt to resolve informally. We will work in good faith to resolve any dispute within 30 days.

15.5 No class actions

To the extent permitted, you agree disputes will be resolved on an individual basis only, not as a class action, collective action, or representative action.

16. Notices and electronic communications

We may provide notices via email, through the App, or by posting on the Website. You consent to receive electronic communications and agree they satisfy any legal requirement for writing.

You may provide notices to us at support@ufaqedge.com or at our registered address.

17. Miscellaneous

17.1 Force majeure

We will not be liable for delay or failure caused by events beyond our reasonable control (acts of God, natural disasters, war, terrorism, riots, civil unrest, government actions, labor disputes, infrastructure failures, internet outages, infrastructure provider failures including Google Firebase outages, epidemics, pandemics).

17.2 Severability

If any provision is held invalid or unenforceable, it shall be limited or eliminated to the minimum extent necessary, and the remaining provisions remain in full force.

17.3 No waiver

Failure to enforce any provision is not a waiver. No waiver is effective unless in writing and signed by an authorized representative of UfaqEdge.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may freely assign or transfer. Any unauthorized assignment is void.

17.5 Entire agreement

These Terms, together with the Privacy Policy and incorporated documents, constitute the entire agreement and supersede all prior agreements regarding the Services.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email (if provided), in-App notice, or posting on the Website with an updated “Last updated” date. Material changes will be effective no earlier than 30 days after notice (or sooner if law requires).

Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Services and may delete your account.

19. Contact

For questions about these Terms:

UfaqEdge
55360 Habibabad/Wan Radha Ram, Pattoki, Punjab, Pakistan
Email: support@ufaqedge.com